Privacy Policy

This Privacy Policy describes how RedThreads (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from redthreads.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information you submit to us may include:

Contact details: name, address, phone number, email.
Order information: billing and shipping addresses, payment confirmation, email, and phone number.
Account information: username, password, security questions, and other account security details.
Customer support information: any details you provide when contacting us.

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may limit your use of certain features.

Information We Collect About Your Usage

We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser type, network connection, IP address, and other details about your interactions with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

Companies supporting our Site and Services, such as Shopify.
Payment processors who collect payment details to fulfill your orders.
Third-party tracking technologies when you visit our Site, interact with our Services, emails, or advertisements.

All third-party information is treated according to this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for:

Providing Products and Services: Process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns/exchanges.
Marketing and Advertising: Send marketing communications and display advertisements tailored to you.
Security and Fraud Prevention: Detect, investigate, and prevent fraudulent or illegal activity. Keep your account credentials secure.
Communicating and Improving Services: Respond to support requests and improve our Services.

Cookies

We use Cookies to improve the Site and Services, run analytics, and understand user interaction. You may remove or reject Cookies via your browser, but this may affect functionality. For details on Shopify Cookies, see Shopify Cookies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes, including:

Vendors or service providers performing services on our behalf.
Business and marketing partners.
Your consented requests or social media interactions.
Within our corporate group.
Legal obligations or business transactions such as mergers or bankruptcy.

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy or security practices. Review their policies before sharing information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of a child’s information.

Security and Retention of Your Information

No security system is perfect; we cannot guarantee perfect security of your information. Retention depends on factors such as account maintenance, legal obligations, or dispute resolution.

Your Rights

Depending on your location, you may have rights including:

Access / Know: Request access to your information.
Delete: Request deletion of your information.
Correct: Correct inaccurate information.
Portability: Receive or transfer your information.
Restrict Processing: Limit how we process your information.
Withdraw Consent: Withdraw previously given consent.
Appeal: Appeal our decision if your request is declined.
Manage Communications: Opt out of marketing emails anytime.

To exercise your rights, contact us at support@redthreads.com.au We may verify your identity before responding.

Complaints

If you have complaints regarding how we process your information, contact us at privacy@redthreads.com You may also contact your local data protection authority.

International Users

Your information may be transferred and processed outside your country by our staff or third-party service providers. If transferred from Europe, we use recognized transfer mechanisms such as the EU Standard Contractual Clauses.